MyFamilyGems Privacy Statement

Privacy Policy

Privacy Statement

Privacy statement explains about what personal information we collect and how we may use it.

About Us

This website (“The Website”) is owned and operated by KM OlsevaInfoserve Pvt Limited (“The Company”), tThe company is registered under K.M. OlsevaInfoserve Private Ltd, under companies’ act 2013 (18 of 2013).

The Company is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in India.

Information we collect about you

When you register on our website, we may collect your name, address, phone number, email address and contact details, once you registered, you can create a family tree or create content on the website, we also collect that information, which may include personal information about you and other people (for example, names and birthdays of people in your family). You should ensure that, if you provide personal information about people in your family who are living and not deceased, that you have the consent from the relevant individual to include that personal information on the website.

We do not collect sensitive information about you except when you specifically knowingly provide it and have consented to this.

What do we do with your information?

We use the personal information you send us for the following purposes:                                                        

  • • manage the website (including your account)
  • • provide you with a free trial (if requested)
  • • process orders you place for subscriptions or credits to access our online records
  • • provide advanced website features to you and others
  • • understand your needs to help us improve the website
  • • improve search results
  • • understand website usage to allow us to improve our marketing or the way we do business
  • •conduct surveys with you (where you have consented to us contacting you for such purpose)
  • •send you emails (more details below)

We use your personal information to update you about new products/services by post, email and SMS text message. We will only contact you with your consent. You are entitled to withhold this consent and opt out from receiving such communications at any time by selecting the appropriate box on the web form that collects your details. You can also update these options by logging into your account and adjusting your preferences, by contacting us by email at We send service emails to you to administer the service. Service emails include registration and payment confirmations, and emails that provide useful information about how to use a service or feature when you sign up or start using it. Also, if we make a fundamental change to the website or our terms & conditions that we think we need to make you aware of, we will send you a service email.

4. Information stored in your family tree

Family names that are included in your family tree may be searchable by users of the website (and users of other websites) and may appear on internet searches. However, this information will not be viewable by other users unless you explicitly give this permission. Permissions can be changed in the 'privacy' settings in your account. We provide you with privacy controls to manage your family tree and control who can see the information in it. You should familiarize yourself with how they work as you’re responsible for using them to protect the information you have provided. We reserve the right (at our own discretion) to remove any personal data which you have included in your family tree about people who are living if we are alerted to the fact that this personal data was used without that person’s permission. If you become aware that your personal information has been included in somebody else's tree without your permission or is being misused in any other way on the website, please send an email to our Customer Support team with details and we will investigate and, if necessary, remove this information.

5. Record Matching uses record matching technologies to suggest possible matches between historical records on site.

Record matching on automatically matches historical records for your family tree. Record matching will save you time with your research and allow you to make fascinating discoveries through birth, marriage and death.

The information passed to is never used for any other purpose and will never be displayed, sold, licensed or used in any manner whatsoever.

6. Sharing your information with third parties

We may from time to time provide your personal information to third parties for the purposes of providing you with our services. These third-party providers include payment processors, providers of card validation services, credit referencing providers and service providers who assist us with hosting our marketing campaigns. They do not decide what is done with your data and only process it on our behalf. These third parties may be located outside the European Economic Area; however, we only use providers that provide adequate protection for your information at all times. We will not provide your data to other third parties for marketing purposes unless you have specifically consented to this when you first provided your data to us. You are entitled to decline receiving such 3rd party communications by selecting the appropriate box on the web form that collects your details or at any subsequent time by logging into your account and adjusting your preferences, by contacting us by email at support@ In the event that we undergo re-organization or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organized entity or third party.

7. Cookies

This website uses cookies. For more information about what cookies are, what we use them for and how you can delete them, please read our cookies policy.

8. How we protect your information

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access to, and loss, misuse or alteration of your personal information in accordance with the UK data protection legislation. These include firewalls and virus checking procedures.

You are responsible for keeping any confidential passwords or other login or access details which you select or which we allocate to you secret. Whilst we take steps to ensure the security of your information, there is a risk that any information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorized party. If you think that someone has accessed your information held by us without your permission or gained unauthorized access to your login details, you must notify us at through contact us page.

9. Correcting your information

You are entitled under Data Protection law to require that we update your personal information to ensure it is up-to-date and accurate. In order to maintain the accuracy of the information we hold, you can update your personal details by sending us an email tosupport@

10. How long we hold your data for

Some of the information you provide to us will be necessary to carry out repeated tasks, such as verifying your identity or payment details when signing in to use an account or providing our services to you or you are using an online checkout. We will keep this information for as long as you remain a registered user of any of our sites and for so long as reasonably necessary.

If your account is inactive for more than two years and you are no longer paying for a service, we reserve the right to delete any information you have provided to us, including all information in your family tree. We will use reasonable endeavours to contact you before deleting the information in your family tree.

11. Links to third party websites

Our website contains links to other websites belonging to third parties which are not covered by this privacy policy. If you want to click through to a third-party website, please make sure that you read the privacy policy for that website.

12. Updates to this policy

We may update this policy at any time without notice. We will tell you that we have updated the policy by emailing you at the email address you have provided to us and/or by posting an announcement on the website. By continuing to use the website after we have emailed you or posted a notice informing you of an update, you accept the changes to this Policy.

13. Contacting Us

If you have any questions about privacy, or wish to update your details or have them removed from our mailing list at any time, please contact us at support@

Privacy statement last updated Dec 2017.